Size & Colour Exchange Policy

• 1. Only exchange of size & colour is accepted. Refund nor changing of style of wig is not allowed.
• 2. We do not accept cancellation of any orders.
• 3. Conditions where Exchange will not be accepted:
• The item is used; or
• Any piece of the Packaging is broken; or
• The item has been damaged in your possession; or
• The item is not returned within 7 days upon our acceptance for return; or
• The item is returned without a exchange code.
• Exchange is not granted automatically. You need to fill in the Return & Refund Request Form to us via our website prior to the deadline. You will then get the confirmation email from us. Please provide your tracking number in the Return & Refund Request Form.
• You are responsible for the additional charges of larger size($20.00) & the shipping cost for sending wigs back to us.
• We will then ship replacements to you with no further charges.
• We only accept one time of exchange.

Returns & Refunds

Conditions for accepting Return / Refund:

• We sent a wrong item to you; or
• The item is already damaged upon receipt; AND
• The item is in new condition, not worn or altered. All packaging, including the box, hang tag, protective net and sideboards, remains intact.

Conditions where Return / Refund will not be accepted:

• The item is used; or
• Any piece of the Packaging is broken; or
• The item has been damaged in your possession; or
• The item is not returned within 7 days upon our acceptance for return; or
• The item is returned without a refund code.
• * Sale items are not allowed for Return or Refund.

Refunds